kapak Jurisdiction Notice

Our services on kapak are available only in jurisdictions where online gaming and sportsbook betting are permitted by local law. We do not operate in regions where such activities are prohibited. Users are solely responsible for verifying that their access to and use of kapak comply with the laws of their own jurisdiction.

kapak operates live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Andar Bahar), sportsbook markets (Liga 1, Piala AFF, Premier League, Mobile Legends), and slot games. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. All account holders must complete KYC verification before withdrawal. This notice outlines the legal framework under which we operate and your obligations as a user.

If you are unsure whether kapak is available in your location, do not open an account. Contact our support team to verify service availability in your jurisdiction before proceeding.

Service availability and jurisdiction restrictions

We at kapak do not offer our services in jurisdictions where online wagering is prohibited by law. Our platform is available only where local legislation permits online gaming, sportsbook betting, or both. The legality of our services varies by country, region, and locality. It is your responsibility to determine whether accessing kapak is legal in your jurisdiction before opening an account.

We operate from a regulated jurisdiction and comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not claim to be licensed in any specific country or region. Our terms of service and this notice do not constitute an offer to provide services in any jurisdiction where such offer would be unlawful.

If you access kapak from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We reserve the right to suspend or close your account if we determine that you are accessing our platform from a restricted jurisdiction. Upon closure, we will return any remaining balance to your linked payment method.

User responsibility for legal compliance

By opening an account on kapak, you represent and warrant that: (1) you are of legal age in your jurisdiction; (2) you are not a resident of a jurisdiction where online gaming is prohibited; (3) your use of kapak complies with all applicable local, state, and national laws; and (4) you have verified that accessing our platform is legal in your location.

We do not provide legal advice. If you are uncertain about the legality of online gaming in your jurisdiction, consult a local attorney before opening an account. kapak is not liable for any legal consequences arising from your use of our platform in violation of local law.

Users are responsible for verifying that access and use of kapak comply with the laws of their own jurisdiction.

Account eligibility and verification

To open an account on kapak, you must be of legal age in your jurisdiction (typically 18 or older, depending on local law). You must provide accurate personal information during signup. We verify your identity before your first withdrawal using government-issued ID, proof of residence, and payment-method confirmation.

We reserve the right to refuse service to any user or to close any account if we determine that the user is ineligible, has provided false information, or is accessing kapak from a restricted jurisdiction. We may also close accounts if we detect suspicious activity, duplicate accounts, or violations of our terms of service.

Our verification process is designed to comply with AML and KYC regulations. Your personal data is encrypted and retained only for compliance purposes. We do not share your information with third parties except as required by law or to prevent fraud.

Account opening

You must be of legal age and provide accurate personal information. Email verification is required before your account is active.

KYC verification

Required before first withdrawal. Provide government ID, proof of residence, and payment-method confirmation. Verification typically completes within one business day.

Account closure

We may close your account if you are ineligible, provide false information, or access kapak from a restricted jurisdiction. Your remaining balance is returned to your linked payment method.

Data protection and privacy

kapak collects personal data (email, payment method, identity documents) only to operate your account and comply with AML and KYC regulations. We encrypt all data using SSL (TLS 1.2 or higher) and store it in secure facilities. We do not sell your data to third parties.

Your transaction history is retained indefinitely for regulatory compliance and dispute resolution. Identity documents are encrypted and retained for 90 days after account closure unless required by law to retain them longer. You can request access to your personal data or request deletion (subject to legal retention requirements) by contacting our support team.

We comply with data-protection regulations applicable to our jurisdiction. If you have questions about how we handle your data, refer to our privacy policy or contact our support team.

Payment methods and fund handling

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed instantly. Your deposit balance is held in trust and is your own funds—we do not use player deposits for operational expenses.

Withdrawals are processed to the same payment method you deposited from (or an alternate linked account). We charge no withdrawal fees. Bank transfers settle within one business day; wallet transfers typically settle faster. Your account must pass KYC verification before your first withdrawal.

If you change your withdrawal payment method, re-verification may apply. We do this to prevent unauthorized transfers and comply with AML regulations. Our support team, available from Jakarta, Surabaya, Bandung, Medan, and Semarang, can assist with payment-related questions.

Dispute resolution and legal jurisdiction

If you have a dispute with kapak regarding your account, transactions, or our services, contact our support team through the in-app help desk. We will investigate and respond within five business days. If we find an error, we will correct it and restore any lost funds.

These terms and any disputes arising from your use of kapak are governed by the laws of the jurisdiction in which kapak operates. Any legal proceedings must be conducted in the courts of that jurisdiction or through binding arbitration, at our discretion. You waive the right to pursue class-action claims against us.

kapak reserves the right to modify this notice or our terms of service at any time. Material changes are announced through your account at least 30 days in advance. Continued use of kapak after changes take effect constitutes your acceptance of the updated terms.

Contact and support

For questions about jurisdiction restrictions, account eligibility, or legal compliance, contact our support team through the in-app help desk. Tap "Help" or "Contact Us" in your account menu, select your issue category, and compose a message. We respond in Indonesian and English during standard business hours.

If you believe kapak is operating illegally in your jurisdiction, you may report this to your local gaming regulator or law-enforcement agency. kapak cooperates with legal authorities and will comply with lawful requests for information or account closure.

• kapak services are available only where local law permits online gaming or sportsbook betting.
• Users are responsible for verifying legal compliance in their own jurisdiction.
• We enforce KYC verification, SSL encryption, and AML compliance on all accounts.
• We do not claim to be licensed in any specific country or region.
• Account closure may occur if you are ineligible or access kapak from a restricted jurisdiction.

This notice is effective as of the date it appears on kapak. We encourage all users to review this notice and our full terms of service before opening an account. If you have any questions or concerns, contact our support team.