kapakPrivacy Policy

This page describes what we collect when you use kapak and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering law. We do not sell your data to third parties or use it for marketing without your consent.

When you open an account on kapak, we collect your email address, password, and payment method details. Before your first withdrawal, we request identity documents (KTP, passport, or driver's license) and proof of residence. We encrypt all data using SSL (TLS 1.2 or higher) and store it in secure facilities. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location.

This policy covers data collection, use, retention, third-party processors, your rights, and how to contact us about privacy concerns.

What we collect on kapak

We collect your email address and password when you open an account. We use your email to send account notifications (login alerts, password resets, withdrawal confirmations). Your password is hashed using industry-standard encryption—we never store it in plain text.

When you add a payment method, we collect your payment provider details (e.g., your DANA, e-wallet, mobile banking, or local payment account identifier, or your bank account number for online payment, e-wallet, mobile banking, or local payment transfers). We do not store your full payment credentials—only the information needed to process deposits and withdrawals.

We collect transaction data: every deposit, withdrawal, wager, and win on kapak. This data is stored in your account history and is visible to you at any time. We retain transaction records indefinitely for compliance and dispute resolution.

How we use your data on kapak

We use your email to send account notifications and security alerts. We use your payment method to process deposits and withdrawals. We use your identity documents to verify your account and prevent fraud. We use your transaction history to detect suspicious activity and comply with anti-money-laundering law.

We do not use your data for marketing, profiling, or targeted advertising without your explicit consent. We do not share your personal information with third parties except as required by law (e.g., to comply with a court order or regulatory investigation).

We at kapak encrypt your data, limit access to authorized staff, and delete documents when no longer required by law.

Third-party processors and data location

We use third-party payment processors to handle deposits and withdrawals. These processors receive only the information necessary to complete your transaction—your payment method and transaction amount. They do not receive your identity documents or full account history.

We use third-party identity-verification services to process your KYC documents. These services receive your ID photo and proof of residence, verify your identity, and return a verification result to us. They do not retain your documents after verification is complete.

We do not use your data for automated decision-making or profiling. Account decisions (e.g., account closure, bonus eligibility) are made by our staff based on your transaction history and compliance with our terms.

Data encryption

All kapak sessions use SSL (TLS 1.2 or higher). Passwords are hashed. Payment details are encrypted end-to-end.

Data retention

Transaction history is retained indefinitely. Identity documents are retained for regulatory compliance. We delete documents 90 days after account closure unless required by law to retain them longer.

Third-party access

Payment processors and identity-verification services receive only the data necessary for their function. They do not receive your full account history or identity documents beyond what is required.

Your rights and data access

You have the right to access your personal data on kapak at any time. Your account dashboard displays your email, payment methods, transaction history, and verification status. You can download a copy of your transaction history from your account settings.

You have the right to request correction of inaccurate data. If your email address, payment method, or identity information is incorrect, contact our support team. We will update your account and notify you of the change.

You have the right to object to data processing for marketing purposes. We do not use your data for marketing without your consent, so this right is automatically respected on kapak.

Cookies and tracking

We use cookies to maintain your session on kapak. Session cookies are temporary and are deleted when you close your browser. We do not use persistent cookies or tracking pixels to follow your activity across other websites.

We may use analytics tools to measure how users interact with kapak (e.g., which pages are visited, how long sessions last). This data is aggregated and does not identify individual users. We use this information to improve our platform's performance and user experience.

Contact us about privacy

If you have questions about our privacy practices or wish to exercise your rights, contact our support team through the in-app help desk. Tap "Help" or "Contact Us" in your account menu, select "Privacy" as your issue category, and compose a message. We respond in Indonesian and English during standard business hours.

Our support teams are based in Jakarta, Surabaya, Bandung, Medan, and Semarang. We aim to respond to privacy requests within five business days. If you believe we have violated your privacy rights, you may escalate your concern to our data protection officer through the same support channel.

We review and update this privacy policy periodically. Material changes are announced through your account at least 30 days in advance. Continued use of kapak after changes take effect constitutes your acceptance of the updated policy.