kapak Terms of Use

These terms set out the conditions under which we operate kapak and the rights and obligations of our users. By accessing our platform—whether through Android app, iOS browser, or desktop—you agree to these terms. We provide live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Andar Bahar), sportsbook betting (Liga 1, Piala AFF, Premier League, Mobile Legends), and slot games. Our services are available only where local law permits.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All account holders must complete KYC verification before withdrawal. We enforce strict security practices—SSL encryption, two-factor authentication, and password-reset protocols—to protect your funds and data.

This page explains account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and your rights on kapak.

Account eligibility and opening kapak accounts

When you open an account on kapak, you represent that you are of legal age in your jurisdiction and that access to our platform complies with local law. We do not offer our services in jurisdictions where online gaming or sportsbook betting is prohibited. You are responsible for verifying that your use of kapak meets your local legal requirements.

Each person may hold only one active account on kapak. We reserve the right to suspend or close duplicate accounts without notice or refund. Your account is personal and non-transferable. You must not share your password or allow others to use your account. We are not liable for unauthorized access resulting from password compromise.

During account opening, you provide an email address and password. We send a verification link to your email—you must click it to activate your account. Your account remains inactive until email verification is complete. You can then add a payment method and deposit funds.

KYC verification before withdrawal

Before your first withdrawal, we require identity verification. You must provide a photo of your legal ID (KTP, passport, or driver's license), a photo of proof of residence (utility bill or bank statement dated within the past three months), and confirmation that your linked payment method belongs to you. Once verified, subsequent withdrawals from the same payment method skip re-verification.

If you change your withdrawal payment method, re-verification applies. We use third-party verification services to process documents securely. Your information is encrypted and retained only for compliance purposes.

We at kapak verify accounts to prevent fraud and unauthorized transfers. This protects both your funds and our platform integrity.

Deposits, withdrawals, and fund handling

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers. Deposits are instant—funds appear in your kapak balance within seconds of payment confirmation. Minimum deposits typically start at our welcome offer. We do not charge deposit fees.

Your deposit balance is your own funds held in trust. We do not use player deposits for our operational expenses or corporate accounts. When you withdraw, we return funds to the same payment method you deposited from (or an alternate linked account). Withdrawal fees are zero. Bank transfers settle within one standard business day; wallet transfers often settle faster.

If a deposit fails or is reversed, we credit your account with the amount and notify you. If a withdrawal is rejected by your bank or wallet provider, we retain the funds in your kapak balance pending your resolution with the payment provider.

Deposit timing

Instant for all methods. Funds appear in your kapak balance within seconds.

Withdrawal timing

Bank transfers: one business day. Wallet transfers: typically faster. Settlement depends on your payment provider.

Minimum amounts

Deposits typically start at our welcome offer. Withdrawal minimums vary by method but are usually our welcome offer or higher.

Bonus terms and promotional funds

We may offer promotional bonuses (welcome bonuses, cashback, or event-specific offers). Each promotion carries specific terms—eligibility criteria, wagering requirements, withdrawal conditions, and expiry dates. These terms are displayed in your account before you claim a bonus. By accepting a promotional offer, you agree to its terms.

Promotional funds are separate from your deposit balance. Most bonuses must be wagered a specified number of times before you can withdraw them. Some promotions may exclude certain games or markets from contributing to the wagering requirement. We reserve the right to cancel a promotion or adjust terms with one week's notice to your account.

If you breach bonus terms (e.g., by attempting to withdraw promotional funds before meeting the wagering requirement), we may forfeit the bonus or close your account.

Responsible account management on kapak

Your account on kapak includes balance-tracking and session-history features. You can review your wagers, wins, losses, and all deposits and withdrawals at any time. We provide this transparency so you can monitor your activity.

You can set a daily account preferences in your account settings. Once you choose a cap (e.g., our welcome offer per day), our system enforces it—future deposits exceeding your cap are rejected. You can adjust or remove this limit anytime by modifying your account settings. This feature helps you manage your spending.

If you wish to take a temporary break from kapak, you can disable your account for a set period (7 days to 90 days). During this time, you cannot deposit, withdraw, or play. Your balance remains in your account. When the period expires, your account reactivates automatically. To permanently close your account, contact our support team.

Dispute resolution and account closure

If you believe an error or unauthorized transaction has occurred on your kapak account, contact our support team immediately. Provide your account details and a description of the issue. We will review your transaction history and investigate. If we find an error, we will correct it and restore any lost funds within three business days.

We reserve the right to suspend or close your account if: you breach these terms, you provide false information during verification, you engage in fraudulent activity, you violate our anti-money-laundering policies, or you use the platform in violation of local law. Upon closure, we will return any remaining balance to your linked payment method, less any outstanding disputes or chargebacks.

If we close your account, you have the right to request the reason in writing. We will respond within five business days. If you disagree with our decision, you may contact our support team to escalate the matter for review.

Data protection and security

If you suspect unauthorized access to your account, use the password-reset link on our login page immediately. A reset code is sent to your email—use it to set a new password. Your session is terminated upon password change, and any active bets are closed.

We retain your transaction history indefinitely for regulatory compliance. You can access your full history in your account. We delete identity documents 90 days after account closure unless required by law to retain them longer.

Our kapak platform operates across Indonesia (serving Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions). These terms apply regardless of your location, provided you are in a jurisdiction where our services are legally permitted.

Jurisdiction notice and legal changes

We at kapak reserve the right to modify these terms at any time. Material changes are announced through your account at least 30 days in advance. Continued use of kapak after changes take effect constitutes your acceptance of the updated terms.

Our services are available only where local law permits. We do not offer accounts to users in jurisdictions where online gaming or sportsbook betting is prohibited by law. You are solely responsible for ensuring your use of kapak complies with local law.

These terms are governed by the laws of the jurisdiction in which kapak operates. Any disputes arising from your use of kapak are subject to binding arbitration or the courts of that jurisdiction, at our discretion. You waive the right to pursue class-action claims against us.

• We enforce strict account security—SSL encryption, two-factor authentication, KYC verification.
• We offer live-dealer tables, sportsbook betting, and slot games across all payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank transfers).
• You retain the right to request your account data, adjust account preferences, or permanently close your account at any time.
• We investigate disputes and restore funds if errors are found.

For questions about these terms or your kapak account, contact our support team through the in-app help desk or email. We respond in Indonesian and English during standard business hours. Our teams in Jakarta, Surabaya, and regional offices are available to assist.